Mourning Cross website Terms of Use.

In line with our commitment to you and to legal requirements, we have listed the legal terms and conditions when visiting and using our website to buy Mourning Cross  Pins.


Terms and Conditions of Use

Welcome to  (the “website”) where Mourning Cross provides information and displays and sells products. In line with our commitment to you our customer and legal requirement, we have set out our standard terms and conditions. When using our website you are signifying your agreement to be bound by the following conditions.

Thank you for taking the time to read.


  1. Postage and Shipping

For the moment Mourning Cross use Royal Mail to post pins across the world and first class. You will receive your pins between 1-3 days for R.O.I. and U.K. orders, for Europe, U.S. and the rest of the world, please allow between 5-10 working days.


  1. Cancelation and Refund

If for any reason you would like a refund, all customers have the right to cancel their orders under the Distance Selling Regulations which gives consumers extra protection when buying online.

You have the right to cancel and receive a refund of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of a Mourning Cross pin(s) you are under the duty to retain and take reasonable care of it (them). You must send the book back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. 

Once you have notified us that you wish to receive a refund, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

  1. Privacy and Disclosure and our commitment to you

Privacy: Your personal data will NOT be used to provide the information, goods and services offered through our website to you, and will only be used and will only be used for the purposes of billing and order fulfilment. We will never use any of your personal information for any other purposes.

Disclosure of personal data:

We will NOT disclose your personal data:

  • To agents and service providers.
  • Please note: In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, or personal safety of person/s.
  • We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

We will always respect your privacy and assure you that your personal data will NOT be used or shared with any parties under any circumstance for goods and services offered through our Mourning Cross  website.


Automatic information 

Mourning Cross website grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Mourning Cross. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any images, copy, product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

Cookies and monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up-to-date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from. 

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.
  • By using our services, you signify your consent to these terms.




We will do our utmost to ensure that the availability of the website will be uninterrupted transmissions. Occasionally we may need to suspend or restrict access to allow for repairs, maintenance, or the introduction of new facilities or services. We will make sure we limit the frequency and duration of any such suspension or restriction.


Terms and conditions:  

  1. Copyright
    All content included on the Mourning Cross website, such as text, graphics, logos, button icons, and images, is the property of Mourning Cross and is protected by copyright and database rights laws.
    You may not systematically extract and/or re-utilise parts of the contents of the website without Mourning Cross’s express written consent.
  2. Our contract
    Mourning Cross use PayPal to process payments and when you place an order to purchase a product from Mourning Cross, we will send you an e-mail confirming receipt of your order and containing the details of your order, if you have provided us with your valid e-mail address. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”).
  3. Customs
    When ordering from Mourning Cross for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office or post office for further information. Additionally, please note that when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
  4. Electronic communications
    When you visit or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  5. Alteration of Service or Amendments to the Conditions
    As we develop, we reserve the right to make changes to our website, policies, and these Terms and Conditions of Use. You will be subject to the policies and Terms and Conditions of Use in force at the time that you use the website or that you order goods from us unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
  6. Events beyond our reasonable control
    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Thanks for taking the time to read, if you have any queries suggestions or comments we would love to hear from you and are available to contact us anytime by email: